Privacy Policy
Last updated: June 2026
Who We Are
IO Resource is a specialist B2B enterprise hardware distributor serving businesses across Ireland and the United Kingdom. Our website address is https://ioresource.com.
What Information We Collect
When you use our website, we may collect the following information through our contact, quote request, support ticket, and RMA forms:
- Name
- Email address
- Phone number (optional)
- Company name
- Message content and enquiry details
- File attachments (for support tickets and RMA requests)
We do not use cookies or tracking technologies that collect personal data. Our website analytics are cookieless and do not identify individual users.
How We Use Your Information
We use the information you provide to:
- Respond to your sales enquiries and quote requests
- Process and resolve support tickets
- Handle RMA and warranty requests
- Send you a confirmation email acknowledging your enquiry
We do not use your information for marketing purposes unless you have explicitly opted in to our newsletter.
How We Store and Protect Your Data
Form submissions are sent directly to our team via email. We do not store your personal data in a database on this website. File attachments submitted through support or RMA forms are stored securely and deleted once the request is resolved.
Our website is served over HTTPS with modern security headers. We use industry-standard security practices to protect the information transmitted to us.
Third-Party Services
We use the following third-party services to operate this website:
- Vercel — website hosting and cookieless analytics
- Resend — email delivery for form submissions and confirmations
- Sanity — content management (no user data is stored in Sanity)
- OpenRouter — AI routing service (US) that processes chat assistant messages to generate replies
We do not sell, rent, or share your personal information with any other third parties.
AI Chat Assistant
This website offers an AI-powered chat assistant to help answer questions about our products and services. Here is what happens when you use it:
- Messages you send are processed transiently to generate a reply via OpenRouter, a US-based AI routing service, and its underlying model providers. No message content is stored by IO Resource on its servers.
- Conversation history is held only in your browser session (sessionStorage) and is cleared automatically when you close the tab or your browser.
- OpenRouter and its model providers may process your messages in accordance with their own privacy policies.
Please do not share personal, financial, or account-sensitive information through the chat assistant. For enquiries that require us to hold your details securely, use our contact form instead.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for newsletter communications at any time
To exercise any of these rights, please contact us at privacy@ioresource.com.
Newsletter
If you subscribe to our newsletter, we store your email address for the purpose of sending you updates. You can unsubscribe at any time using the link in every email, or by contacting us directly.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have any questions about this privacy policy or how we handle your data, contact us at privacy@ioresource.com.